Refunds & Returns Policy

Order Cancellations

You may cancel any order placed in the online store before shipment by contacting us or calling during business hours. Please provide your original order number when getting in touch with us. Orders cannot be canceled once it has been placed in the hands of the shipper.

Refunds and Returns

To return an item, first sign into your account, go to your original order, and follow the prompts under the Return link.

Please note that if items returned for refund or credit were originally shipped via Free Ground Shipping, the actual shipping expense incurred by NatureScapes.net may be deducted from your refund or credit.

Please give us a call or contact us for an RMA for all returned merchandise and refer to your original order’s invoice number or shipping reference number when getting in touch with us.

We are in the business of making our customers feel happy and confident when purchasing from us. If you’re not satisfied we’re not doing our job! If a situation arises that falls outside of what is outlined below we can act as a liaison for any warranty issues, repairs, or other concerns.

Returning Defective Items

If the reason for return is the result of our error or you received a defective item, NatureScapes will pay for shipping both ways and, in most cases, will ship any in-stock item replacement immediately, along with a call tag to return the defective item.

Returning Non-Defective Items

If you are dissatisfied with your store purchase for any reason, you can return the merchandise to us (shipping charges will apply) for a refund of the product purchase price (excluding shipping costs); provided that we receive the merchandise in new condition, with all original packaging and documentation, and within thirty (30) days of the date you purchased the product.

Exceptions

• Software, DVDs, or CDs cannot be returned unless they are unopened or defective.
• eBooks and other online downloads are final sale and are not returnable.
• Sales on clearance, open box, and demo merchandise are final and not returnable.
• Special ordered items are not returnable unless they are delivered defective or damaged during shipment, in which case we will replace the item at no charge.
• Items returned for credit that were initially shipped via Free Standard Shipping or Free 3-Day Shipping will have the actual cost of the initial shipment deducted from the credit or exchange value of the original item being returned. Customers are also responsible for paying return shipping and are required to provide tracking information as well as call for an RMA prior to returning an item for credit or replacement.

Support

We offer lifetime support and purchasing advice for all of the products we sell. Call us at 1-888-667-0559 / 410-239-8025 or email retail@naturescapes.net with any questions you have and we will help!